Crowne Plaza Hotel St. Louis Airport, an IHG Hotel

My stay was to celebrate New Year 2023 with my 8 year old grandson and my husband. I was impressed with the indoor pool and the rooms having inside balconies. My first encounter was with Front Desk Agent, CORTEZ who was FANTASTIC in greeting me when I arrived to check-in. His personality is just what this establishment needs- Inviting! Also HAILEY in Housekeeping was so awesome and accommodating. My grandson was allergic to the feathered pillows and I called to put in a request for foam-filled and she brought them right up and asked if there was anything else she could do to make our stay more comfortable and enjoyable. She was a jewel and I hope these two are recognized in a very Special way.

All services were excellent and I will stay here whenever I come back to St. Louis. Desk staff especially Mary, shuttle driver, bartender, cook, housekeeping were all superb. Thank you for a wonderful experience.

It was a very pretty hotel, my kids enjoyed the balcony

The whole vibe was great!

very clean establishment. management reached out prior and made my stay even more comfortable. front desk staff were amazing dealing with an issue with the ticket printers from parking (there was a ticket jam that held you up from leaving the parking area) and instead of blaming and pointing of fingers like you see at other establishments they ( front desk staff) were first were apologetic with the issue an secondly empathetic because there was a line of people who had to come back inside to get the issue resolved. I will make this a favorite place to stay when I come back to St. Louis. Thank you kindly for making my stay comfortable.